Client Support Specialist - Night Shift (f/m/d)

LOCATION: SOFIA | JOB TYPE: FULL-TIME | GROSS SALARY: COMPETITIVE

 

The successful candidate will be responsible for timely, accurate and satisfactory resolution of client support tickets during (rotating) night shifts. The position is based in Sofia.

WHAT YOU CAN LOOK FORWARD TO WITH US
FREE COFFEE & TEA ORGANIC FRUIT FLEXIBLE WORKING TIME HOME OFFICE A MODERN AND
STYLISH OFFICE SPACE
NO DRESSCODE
ERGONOMIC
WORKSPACE
TEAM ACTIVITIES GREAT INTERNATIONAL
& DIVERSE TEAM
CUTTING-EDGE
TECHNOLOGY
FLAT STRUCTURES A WILD RIDE
FREE COFFEE & TEA
ORGANIC FRUIT
FLEXIBLE WORKING TIME
HOME OFFICE
A MODERN AND
STYLISH OFFICE SPACE
NO DRESSCODE
ERGONOMIC
WORKSPACE
TEAM ACTIVITIES
GREAT INTERNATIONAL
& DIVERSE TEAM
CUTTING-EDGE
TECHNOLOGY
FLAT STRUCTURES
A WILD RIDE

What you'll do:

  • Serve as daily first point of contact for our clients on all usage and operational matters concerning Adverity’s products.
  • Identify, categorize and troubleshoot issues using manuals/documentation.
  • If necessary, escalate more complex issues to your team lead or other internal departments.
  • Communicate progress of issue resolution to the client in a timely, error-free and comprehensible manner.
  • Identify recurring client issues and requests and write client-facing entries for FAQ and Help articles.
  • Work closely and efficiently with other support members on a day-to-day basis.
 

What you’ll need:

  • Previous B2B helpdesk experience, ideally in the SaaS industry, in 1st and/or 2nd-level support.
  • Willingness to work in (rotating) night shifts.
  • Proficiency with Excel and ticketing tools (we use Zendesk).
  • Outstanding communication skills in English (written and verbal).
  • Ability to analyze and troubleshoot technical issues and deliver instructions to a non-technical audience.
  • Being a team player, with a strong willingness to learn and discover new technologies.
  • A friendly, affable and approachable personality.

 

Disclaimer:

  • This is a home-based job
  • 40h per week working time with occasional weekend hours - if need be

Are you ready to apply?

Do you recognise yourself in this profile? Please send us your application outlining why you’re a good fit for the role.

We look forward to meeting you!

                            
 
 
Point of Contact
Brigitta File
brigitta.file@adverity.com
+36704237368

Adverity is an intelligent marketing analytics platform enabling data-driven marketers to make better decisions and improve performance, faster and easier. By transforming siloed data into actionable insight, Adverity reduces the complexity involved in demonstrating ROI of marketing spend.

With the help of powerful data visualizations, this vendor-agnostic, end-to-end platform uncovers real-time opportunities to fuel growth with augmented analytics. Founded in 2014, Adverity powers the marketing intelligence of some of the world’s leading brands and agencies, including IKEA, Red Bull, GroupM, Unilever, Omnicom, Barilla, JD Sports and Forbes. The company is headquartered in Vienna, and has offices in London and New York.