Technical Support Agent (f/m/d) 3rd Level

LOCATION: VIENNA | JOB TYPE: FULL-TIME | GROSS SALARY: ≥ 35.784 € p.a.

 

In this role you will be a competent contact person solving our client's technical questions and issues due to your valuable expertise.

WHAT YOU CAN LOOK FORWARD TO WITH US
FREE COFFEE & TEA ORGANIC FRUIT FLEXIBLE WORKING TIME HOME OFFICE A MODERN AND
STYLISH OFFICE SPACE
NO DRESSCODE
ERGONOMIC
WORKSPACE
TEAM ACTIVITIES GREAT INTERNATIONAL
& DIVERSE TEAM
CUTTING-EDGE
TECHNOLOGY
FLAT STRUCTURES A WILD RIDE
FREE COFFEE & TEA
ORGANIC FRUIT
FLEXIBLE WORKING TIME
HOME OFFICE
A MODERN AND
STYLISH OFFICE SPACE
NO DRESSCODE
ERGONOMIC
WORKSPACE
TEAM ACTIVITIES
GREAT INTERNATIONAL
& DIVERSE TEAM
CUTTING-EDGE
TECHNOLOGY
FLAT STRUCTURES
A WILD RIDE

What you'll do:

  • You will identify, categorize and troubleshoot technical issues and if needed, you will escalate the more complex ones to your Team Lead or other internal departments.
  • You are trusted to communicate the progress of an issue resolution to the client and/or within the team in a timely manner.
  • Moreover, you will identify recurring client issues or requests and create entries for FAQ and Help Files.
  • On a day-to-day basis, you will be working closely with other support members, technical and Client Services teams.
  • Our clients will receive professional, error-free and easy-to-understand usage instructions and solution descriptions from you.
 

What you’ll need:

  • You have worked in a similar Support/Helpdesk role before, having used a customer service ticketing tool.
  • You have scripting skills (e.g. Python, Shell Script, SQL) and JavaScript/HTML knowledge.
  • You have also worked with REST/JSON/XML APIs before and you are able to understand and process log files.
  • Moreover you have experience in working with Linux and Cloud technologies.
  • Your strength is to analyze & reproduce client issues and deliver instructions to the responsible stakeholders.
  • You have outstanding communication skills in English, German would be a plus.
  • Being a tech-savvy person, you are eager to learn and discover new technologies.

Are you ready to apply?

The minimum salary denoted for legal reasons and according to the collective agreement (IT-KV) is €35.784. In any case, we offer competitive salaries depending on your qualifications and experience.

                            
 
 
Point of Contact
Brigitta File
brigitta.file@adverity.com
+36704237368

Adverity is an intelligent marketing analytics platform enabling data-driven marketers to make better decisions and improve performance, faster and easier. By transforming siloed data into actionable insight, Adverity reduces the complexity involved in demonstrating ROI of marketing spend.

With the help of powerful data visualizations, this vendor-agnostic, end-to-end platform uncovers real-time opportunities to fuel growth with augmented analytics. Founded in 2014, Adverity powers the marketing intelligence of some of the world’s leading brands and agencies, including IKEA, Red Bull, GroupM, Unilever, Omnicom, Barilla, JD Sports and Forbes. The company is headquartered in Vienna, and has offices in London and New York.