Technical Support Engineer (f/m/d)

LOCATION: VIENNA | JOB TYPE: FULL-TIME | GROSS SALARY: ≥32.000 € p.a.

 

In this role you will be a competent contact person solving our client's technical questions and issues due to your valuable expertise.

WHAT YOU CAN LOOK FORWARD TO WITH US
FREE COFFEE & TEA ORGANIC FRUIT FLEXIBLE WORKING TIME HOME OFFICE A MODERN AND
STYLISH OFFICE SPACE
NO DRESSCODE
ERGONOMIC
WORKSPACE
TEAM ACTIVITIES GREAT INTERNATIONAL
& DIVERSE TEAM
CUTTING-EDGE
TECHNOLOGY
FLAT STRUCTURES A WILD RIDE
FREE COFFEE & TEA
ORGANIC FRUIT
FLEXIBLE WORKING TIME
HOME OFFICE
A MODERN AND
STYLISH OFFICE SPACE
NO DRESSCODE
ERGONOMIC
WORKSPACE
TEAM ACTIVITIES
GREAT INTERNATIONAL
& DIVERSE TEAM
CUTTING-EDGE
TECHNOLOGY
FLAT STRUCTURES
A WILD RIDE

What you'll do:

  • You will identify, categorize and troubleshoot technical issues and if needed, you will escalate the more complex ones to your Team Lead or other internal departments.
  • You are trusted to communicate the progress of an issue resolution to the client and/or within the team in a timely manner.
  • Moreover, you will identify recurring client issues or requests and create entries for FAQ and Help Files.
  • On a day-to-day basis, you will be working closely with other support members, technical and Client Services teams.
  • You will also play an important role in improving our internal support tools where you will work with our Engineering team for the according design and implementation.
  • Our clients will receive professional, error-free and easy-to-understand usage instructions and solution descriptions from you.
 

What you’ll need:

  • You have worked in a similar support/helpdesk role before, having used a customer service ticketing tool.

  • You have scripting skills (e.g. Python, Shell Script, SQL) and JavaScript/HTML knowledge.

  • You have also worked with REST/JSON/XML APIs before and you are able to understand and process log files.

  • Moreover you have experience with working with Linux.

  • Cloud technologies are familiar to you as well.

  • Your strength is to analyze & reproduce client issues and deliver instructions to the responsible stakeholders.

  • You have outstanding communication skills in English, German would be a plus.

  • Being a tech-savvy person, you are eager to learn and discover new technologies.

Are you ready to apply?

For this position, we offer an annual salary from € 32.000 (negotiable based on your level of experience & qualifications).

                            
 
 
Point of Contact
Szilvia Lukacs
szilvia.lukacs@adverity.com
+43 1 8903155-13

Adverity is the leading marketing data intelligence platform, enabling companies to make better decisions by integrating all data into a single source of truth and leveraging Artificial Intelligence to uncover opportunities.