At Adverity, we're looking for talented and dedicated people who are adventurous and curious.
We welcome all: it is the policy of Adverity to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Bring us your personal experience, your perspectives, and your background and join us in driving innovation, growth, and building a culture of trust, collaboration, and excellence. We strongly encourage women, veterans, people with disabilities, people of color, and gender nonconforming candidates to apply.
Adverity will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing HR@adverity.com.
As a member of the Customer Support team, you will be the first point of contact for our clients on all usage and operational matters concerning the use of Adverity’s products. This role is based in our New York office.
WHY ELSE YOU WOULD LOVE IT HERE
CORPORATE SOCIAL RESPONSIBILITY PROGRAM
LEADING TRAINING & DEVELOPMENT PROGRAM
20 PTO DAYS
FLEXIBLE WORKING HOURS
A MODERN AND STYLISH OFFICE SPACE
401(K) MATCHING PLAN
HEALTH INSURANCE + DENTAL AND VISION
GLOBAL TEAM BUILDING EVENTS
DIVERSE GLOBAL TEAM
INCLUSIVE & COLLABORATIVE ENVIRONMENT
HYBRID WORKING MODEL
FREE COFFEE & TEA
20 PTO DAYS
FLEXIBLE WFH HOURS
A MODERN AND
STYLISH OFFICE SPACE
GLOBAL TEAM BUILDING EVENTS
& DIVERSE TEAM
A GROWING COMPANY
What you'll do:
Your primary responsibility will be to prioritize and respond to customer inquiries through our ticketing tool (Zendesk)
Work with clients to troubleshoot, answer questions, identify and report software issues.
Escalate more complex issues to 3rd line support or technical and Client Services teams when required
Escalate to Team Lead and Account Managers when an issue may impact the revenue and/or the relationship with the client
Communicate progress of issue resolution to the client in a timely manner
Identify recurring client issues and request from Technical Writer to write client-facing entries for FAQ and Help Files
Provide application usage instructions in a professional and error-free manner
What you’ll need:
2+ years of previous help-desk experience or a client facing role in SaaS companies
Outstanding communication skills (written and verbal) via email, as well as on the phone
Ability to understand clients’ problems and address solution in the help center
Basic understanding of databases, APIs and Python is preferred
Interested in learning and discovering new technologies
Friendly and approachable personality with the ability to multitask
Prior experience with Zendesk or similar ticketing solutions
Are you ready to apply?
Do you see yourself in this job? Please send us your application outlining why you're a good fit.
Adverity is an intelligent data and analytics platform that enables businesses to make insights-driven decisions, faster and easier. Used by marketing, sales and ecommerce teams around the world, Adverity transforms siloed data into actionable insight, reducing the complexity in demonstrating the return on investment on multiple channels.
Since 2015, Adverity drives the marketing intelligence of some of the world’s leading brands and agencies including IKEA, Red Bull, GroupM, Unilever, Omnicom, Barilla, JD Sports and Forbes. Our fast-growing company is headquartered in Vienna and has offices in London and New York.
We at Adverity believe in the power of #OneTeam! Our fast-growing company is headquartered in Vienna and has offices in London as well as New York, but we also support working remotely from anywhere. No matter where you are located and whatever skill set you have - we can achieve more together.